Hotel Policies & Guest Information | マウナ ラニ

Resort Information

• Where is the resort located?
  68-1400 Mauna Lani Drive, Waimea, HI 96743 
• What is the hotel phone number and email?
  Resort Phone: 855.201.3179
  Email: Eメールは保護されています
• Can I text the hotel?
  Once guests check-in, they are welcomed to communicate via our SMS Text: 808.731.1602
• What time is check-in and check out at the hotel?
  Check-in is at 3PM and check out is at 12PM local time.
• Is there a late check out fee?
  Late check out is subject to availability and upon request. Late check out fees apply beginning at 2PM and is based on availability. In order to secure a confirmed late check out after 6PM we require the purchase of the additional night.
• Total rooms
  333
• Total suites, residences, estates
  36 suites, 5 residences, 1 estate
• Total meeting rooms
  More than 20,000 square feet of total meeting space
• Smoking
  Mauna Lani is a non-smoking property, indoor and outdoor. We kindly ask you to use our smoking area adjacent to the parking lot, should you need to.
• Cancellation policy
  Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.

Francis Brown Club

• Who is the Francis Brown Club for and what is the concept?
  The Francis Brown Club is a private, first-of-its-kind retreat, offering a more intimate and personalized resort experience at Mauna Lani. Above the Great Lawn with sweeping ocean and sunset views, the Club unfolds across four distinct environments, where the day moves from morning rituals in the Lounge to sunset Pau Hana on the Lānai. Available to resort guests for an additional fee, the Club features chef-driven offerings, highly personalized service and priority access to the best of Mauna Lani. 
• Is it applicable to all room categories?
  Francis Brown Club access can be added onto all guestroom and suite categories, subject to availability. Blackout dates may apply during select high-demand periods.
• Is pricing per person or per room?
  Pricing is structured per room and varies seasonally. Children six and under are complimentary
• What is the children’s policy?
  Children under 18 must be accompanied and supervised by an adult at all times within the Club.
• Are meals and beverages included?
  Yes, select food and beverage offerings are included throughout the day, including breakfast, daytime chef-driven offerings from Winnie’s Pantry, evening pūpūs, and curated wines and cocktails. Additional dining at resort outlets is not included. 
• Is alcohol available throughout the day?
  Alcohol is available daily in Winnie’s Pantry until 9:30PM. Winnie’s Pantry features a self-service bar for Club guests.
• Can guests order additional food if desired?
  Yes. The In-Room Dining menu is available for delivery throughout the resort, including to the Francis Brown Club.
• Are dietary restrictions accommodated?
  Specific food allergies can be accommodated when shared in advance. As the Francis Brown Club is not a private chef service, made-to-order breakfast requests cannot be fulfilled on demand. Food preferences will be considered whenever possible but cannot be guaranteed. Additional à la carte dining options are available throughout the resort.
• Is advance reservation required for Francis Brown Club?
  Advance reservations are highly recommended due to the intimate nature and limited capacity of the 
• Can guests upgrade to Francis Brown Club after booking?
  Yes, upgrades may be added after a reservation is confirmed, subject to availability.
• Can Francis Brown Club be booked upon arrival?
  Yes, when availability allows. However, advance booking is strongly encouraged due to limited capacity.
• What are the cancellation and refund policies?
  Cancellation policies follow the resort’s standard reservation terms unless otherwise noted at booking. Last-minute cancellations may incur penalties depending on timing and seasonality. Final policies should be confirmed at time of reservation.
• What happens if a guest arrives before check-in time?
  Guests arriving early are welcomed to enjoy the Francis Brown Club spaces while their accommodations are prepared.
• Are pets allowed?
  The Club follows Mauna Lani’s broader pet policies. Service animals are welcome.
• Is Francis Brown Club available for group bookings?
  Yes, Francis Brown Club access may be extended to group guests and VIP travelers, with a maximum of three rooms per group. Availability is subject to coordination with the Sales team and overall Club availability. 
• Can travel advisors book Francis Brown Club?
  Yes. Travel advisors may reserve Francis Brown Club access on behalf of their clients through Mauna Lani Reservations or Sales contacts.
• Who should guests contact for support or special requests?
  

  Guests may contact:

  • Eメールは保護されています for Francis Brown Club reservations
  • Eメールは保護されています for itinerary planning and pre-arrival requests

Resort Fees

• Does your property charge a resort fee?
  Yes, there is a resort fee.
• How much is the resort fee per room?
  The resort fee is $60 per room per night.
• Is the resort fee a fixed amount per room?
  Yes, the resort fee is a fixed fee.
• Does the resort fee change by season?
  No, the resort fee does not change seasonally.
• What items are included in the resort ee?
  Daily yoga
  Snorkel gear rentals
  Stand up paddleboard rentals
  Golf club rentals at the Wikiwiki Course and driving range
  Use of Wikiwiki Course and driving range
  Tennis and pickleball equipment rentals
  Use of tennis and pickleball courts
  Use of bicycles
  24-hour access to pool and fitness center
  Living Culture activities
  Holoholo Kids Crew activities
  Shuttle service within the Mauna Lani Resort Area
  High-speed internet
  In-room coffee, tea and water

Spa Fees

• Does your property charge any wellness/spa fees?
  Yes, there is a 22% service charge on all spa services.
• How is the fee distributed?
  The spa service charge is distributed 100% to, and divided among, spa team members. Any additional gratuity provided is distributed 100% to your practitioner.

交通手段

• Can the hotel pick me up?
  Our Pre-Arrival team can arrange private transportation. For inquiries and bookings, please contact Eメールは保護されています with your flight information.
• How far is the hotel from the airport?
  Mauna Lani is located 25 – 30 minutes North of Kona International Airport (KOA).
• Does your resort offer a shuttle service?
  Mauna Lani does not offer a shuttle service. However, private transportation can be arranged upon request.
• What are the costs for a private transportation from KOA?
  
  Standard taxi (minivan): $146 (gratuity not included)
  SUV: $277.66 (gratuity included)
  Tesla: $276.03 (gratuity included)
  Sprinter 11- to 15-passenger van: $370.23 (gratuity included)
• Is there a parking fee?
  Yes, there is a nightly parking fee of $40 for resort guests. The parking fee for outside guests is $45.

Payment

• What currency is accepted?
  Currency accepted is the US Dollar.
• What are the accepted payment options?
  American Express, Discover, MasterCard and Visa. Dining outlets operate cashless.

Pet Policies

• Does Mauna Lani allow service animals?
  Yes, Mauna Lani allows service dogs. Please note that dogs must remain on a leash when on resort grounds.
• What is the pet fee?
  For deep cleaning purposes, Mauna Lani charges $250 per dog.
• Does Mauna Lani offer pet amenities and services?
  Yes. Pet amenities and services include dog beds in addition to food and water bowls.

Housekeeping and Laundry Services

• Do you have laundry and dry cleaning facilities?
  Laundry is available on-site.
• How do I get my clothes pressed?
  This can be coordinated with the housekeeping team.
• Do you have a lost and found?
  Yes, we do have a lost and found. Please contact the front desk with questions.
• What does your turndown service entail?
  Turndown includes a preparation of the guest room for evening and preparation of the bathroom for the morning. The room and bathroom are refreshed as part of this service while extra amenities are placed in the room.
• How frequent is housekeeping?
  Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
• Is there a cost for laundry?
  Laundry services are priced individually.
• Laundry pick up time and time to finish?
  Varies depending on the guest requirements.

General Amenities

• What amenities does the hotel offer?
  
  • Restaurant on site 
  • Baggage Storage
  • Car Rental Service available upon request from the concierge
  • Concierge Desk
  • Gift Shop
  • Laundry
  • Valet Service
  • Local Area Transportation
  • Lounge
  • Luggage Hold
  • Multilingual Staff
  • Room Service
  • In Room Safes
  • Complimentary Beach Cruisers on property

ホテルのアクセシビリティ

• Where can I find out information about Hotel Accessibility?
  Accessibility Information for Mauna Lani.

レジデンス

• Do you have residences for sale here?
  No, there are not any residences available for sale.

ファミリー

• Do you have babysitting/child care available?
  Yes, our concierge can assist with any child care services.
• Do you have a children’s menu?
  Yes, a children’s menu is available in all restaurants and in room dining.
• Do you have a Kids Club?
  Yes, we have the complimentary Holoholo Kids Crew for children ages 5-12. Due to limited capacity, reservations are recommended by emailing Eメールは保護されています or calling 855.550.5008. Please note, due to required staffing ratios by the State of Hawaii, all Holoholo Kids Crew cancellations within 48 hours and No Shows will result in a $100 cancellation fee.
• Do you have cribs?
  Yes, cribs are available by request.
• Do you have highchairs?
  Yes, a highchair is available upon request.
• Do you provide custom itineraries?
  Yes, our concierge can provide a custom itinerary.
• Do you have a minimum age requirement for guests?
  No, guests of all ages are welcome.

Spa and Recreational Amenities

• Pool Available
  Yes, the pool is open from sunrise to sunset.
• Spa on Site
  Yes, there is a spa on-site. Open daily from 10Am – 5PM. We offer a true farm-to-spa experience
• Fitness Center on Site
  Yes, there is a fitness center on-site.
• Tennis Information
  Yes, there is tennis court on-site
• Golf Information
  Play on Hawaii’s finest golf courses.
• Other Wellness
  カイナルスポーツ

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